Welcome to Dcube.fit! We are committed to providing our customers with exceptional service and an outstanding shopping experience. Below you will find detailed information about our shipping, return, and exchange policies.
Shipping Policy
• Processing Time: Orders are processed within 1-2 business days. Custom orders may take longer to process.
• Shipping Methods: We offer various shipping options to meet your needs, including standard and expedited services.
• Delivery Times: Delivery times vary based on the shipping method selected and the destination.
• Shipping Costs: Shipping costs are calculated based on the weight of the items and the shipping destination.
• International Shipping: We ship internationally with all duties and taxes to be paid by the recipient.
• Tracking: Once your order is shipped, you will receive a tracking number to monitor the delivery status.
Return Policy
• Time Frame: Items can be returned within 30 days of receipt.
• Condition: Products must be returned in their original condition and packaging.
• Refunds: Refunds will be processed to the original method of payment within 7-10 business days of receiving the returned item.
• Exceptions: Custom-made or personalized items are not eligible for returns.
Exchange Policy
• Time Frame: Exchanges can be made within 30 days of receipt.
• Process: To exchange an item, please return the original item and place a new order for the item you wish to receive.
• Availability: Exchanges are subject to item availability.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately so we can rectify the issue.
Contact Us
For any questions or concerns regarding our Shipping, Return, and Exchange Policy, please contact our customer service team at info@dcube.fit.